Check In & Connecting
Flights
Know when to arrive and what to expect
before you fly.
Check In
At Tropic Air, the safety and security of our passengers and staff is of utmost importance. To ensure a smooth travel experience, all passengers must present a valid government-issued photo ID at check-in. The name on the identification must match the name on the reservation.
Accepted forms of Identification
- Passport
- Driver’s License
- Social Security Card
Digital copies or photographs of identification are not accepted. Failure to present valid identification may result in denied boarding and forfeiture of the ticket, as outlined in our policy. We strongly encourage all passengers to arrive prepared and allow sufficient time to complete check-in procedures, especially when connecting from international flights.
Domestic Flights Check In
Passengers travelling on domestic flights must check in at least 30 minutes prior to departure. Failure to check in on time may result in the loss of your seat and/or ticket.
International Flights Check In
Passengers travelling on international itineraries with Tropic Air must check in at least 2 hours prior to departure.
If your international itinerary begins with a domestic Tropic Air flight within Belize, you must check in at least 1 hour prior to departure to allow time for travel document verification.
Connecting From an International Flight
Passengers connecting from another airline’s international flight at Belize International Airport (BZE) should allow a minimum connection time of 2 hours before their onward Tropic Air flight. This allows sufficient time for immigration, customs, baggage processing and checking in time.
Process
Time Requirement
Domestic Check In
30 Minutes
International Check In
2 hours
Connecting from International Aiport
2 Hours
Connecting to International Carrier
3 hours
Cancun Passengers
For Passengers connecting FROM Tropic Air flights
A complimentary courtesy inter-terminal shuttle is provided to passengers requiring a transfer to connecting flights in other terminals. This shuttle departs the FBO at a scheduled time based upon the flight’s arrival and will go to the Terminal 4 transit area. For the departure time on your day please check with our agent upon arrival. Please note: there is only one complimentary shuttle departure per day. Shuttles needed at any other time(s) will be at the passenger’s expense.
For Passengers connecting TO Tropic Air flights
A complimentary airport inter-terminal shuttle is provided to passengers requiring a transfer to the Tropic Air check-in counter from flights arriving at other terminals. To access this shuttle, please follow “FREE TERMINAL SHUTTLE” signage to the bus stop. Once on board, please be sure to tell the driver that you wish to go to the FBO Terminal. The stop at the FBO terminal is upon request only, so passengers must request it.
If you have questions regarding the shuttle service please call our Cancun station at +52 (998) 886-0547. You can also message us via WhatsApp at +52 (998) 114-9321.
Delayed International Arrivals
If your incoming international flight is delayed but arrives the same day, Tropic Air will rebook you on the next available flight with open seats. In some cases, this may be a flight on the following day.
If you become aware of a significant delay or cancellation, please contact us as soon as possible.
Once your scheduled Tropic Air departure time has passed, the reservation may be considered a no-show and standard fare rules will apply.
Connecting to an International Flight
Passengers connecting from Tropic Air to another airline’s international flight at Belize International Airport (BZE) should allow a minimum connection time of 3 hours.
This helps ensure sufficient time to meet the check-in and security requirements of the onward carrier, as well as baggage processing.
Need Assistance?
For questions regarding check-in requirements, travel documentation, or connections, please contact our Reservations Team.
📞 (+501) 226-2626
📧 reservations@tropicair.com