Check In & Connecting Flight Policy

Check In & Connecting Flight Policy

At Tropic Air, the safety and security of our passengers and staff is of utmost importance. As part of our commitment to maintaining a secure and efficient check-in process, all passengers are required to present a valid, physical government issued photo identification at the time of check-in for all flights.

Acceptable forms of ID include, but are not limited to:

  • Passport
  • Social Security Card
  • Driver’s License

Digital copies or photographs of identification will not be accepted. The name on the ID must match the name on the reservation.

Failure to comply with this requirement will result in denied boarding and forfeiture of the ticket, as outlined in our policy. We strongly encourage all passengers to arrive prepared and allow sufficient time to complete check-in procedures, especially when connecting from international flights.

LOCAL (DOMESTIC) FLIGHTS

Checking In

You are required to check-in at our ticket counter at least 30 minutes prior to scheduled domestic departure. Failure to do so may result in the loss of your seat and/or ticket.

TROPIC AIR INTERNATIONAL FLIGHTS

Checking in:

When travelling with us internationally, passengers are required to check-in at our ticket counter at least two (2) hours prior to the start of their journey. If the passenger is beginning their international itinerary with a domestic flight with us within Belize, then they are required to check in at least one (1) hour prior to their departure. This is to allow for travel document verification. Passengers should also allow for a minimum connection time of one (1) hour at Belize International Airport for security rescreening. Failure to check in as required or to allow for sufficient connection time may result in the loss of your seat(s) and/or ticket(s).

Connecting FROM Another Carrier's International Flight?

When booking a domestic flight from Belize International Airport (BZE) that is connecting from an international flight, we suggest that your domestic portion with us be booked with a minimum (2) hour connection time. This is to allow for customs and immigration transit times.

Late Arrivals into Belize:

If you’re flying into Belize from another country and your incoming international flight is delayed and scheduled to arrive later the same day, Tropic Air will rebook you on the next available Tropic Air flight with open seats. In some rare circumstances, this may be a flight on the following day.

If your international flight is delayed and you’re informed it may be cancelled, we ask that you contact us as soon as you become aware of the delay – especially if there is a chance you will not arrive in time for your Tropic Air flight.

Once the original Tropic Air departure time has passed, the ticket is marked as a no-show and becomes non-refundable and non-changeable.

If your airline notified you about the cancellation too late for you to contact us, we would be happy to review the situation. You may be asked to provide proof from the international carrier (e.g., a time-stamped email or flight notification showing when the cancellation was confirmed).

In extreme situations where proof is provided that you had no reasonable opportunity to notify us, we may offer a one-time exception, subject to review.

Connecting TO Another Carrier’s International Flight?

When booking your flights to the Belize International Airport (BZE) with the intent to connect with another carrier’s international flight, we ask that you choose a flight with a (BZE) arrival time that allows for a minimum connection window of at least three (3) hours. This is to ensure that you meet the check-in requirements of the international carriers.