This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. This privacy notice is applicable to Travel Reservations, Corporate Sales, Marketing Research, and Customer Relations/Service.
INFORMATION WE COLLECT AND HOW WE COLLECT IT
In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. Tropic Air collects customer information from many sources to understand and meet your needs. We collect personal information about you from: - You, when you voluntarily provide us with information; - Your browser, when you visit our websites and your browser interacts with us; - Other sources, in connection with providing your transportation needs and services.
The personal information we collect about you through these various sources may include, but is not limited to:
Name, addresses and telephone numbers - Email addresses, fax numbers and pager numbers - Flight information - Credit/debit card number(s), including associated billing address(es) and expiration date(s) - Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts. - Nationality and country of residence - Personal information provided to customer-service representatives to research and resolve issues or questions - Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on the site. Tropic Air gets this information by using technologies, including cookies and web beacons to increase the functionality and user-friendliness of our site and to better tailor our site to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests. None of this tracking information identifies you personally; we collect it for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.
Tropic Air does not knowingly collect personal identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.
HOW INFORMATION WILL BE USED
Tropic Air uses personally identifiable information to complete transactions and fulfill requests for our services. Tropic Air requires you to provide personal information when making a reservation to purchase airline tickets through a Tropic Air Airlines reservations agent, travel agent, the Tropic Air website or other travel-related website. In addition to processing, confirming and fulfilling the travel or other services you request, Tropic Air may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, credit card processing and verification, and customer-relations correspondence.
To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Tropic Air, our customers, our website, or its users.
Tropic Air does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with Tropic Air and/or unaffiliated third parties to fulfill the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf. Tropic Air also uses customer information to identify, develop and market products and services that we believe you will value.
If you have other questions, comments or concerns about our privacy practices, email Tropic Air Customer Service.