CANCELLATION, REFUND & TICKET CHANGE POLICY

At Tropic Air, we understand that travel plans can change unexpectedly. Our Cancellation, Refund & Change Policy is designed to provide clarity and transparency while ensuring that we maintain the highest level of service and operational efficiency for all passengers.

We encourage all travellers to carefully review the terms and conditions related to cancellations, refunds and booking changes prior to travel. These guidelines help us ensure fair and consistent handling of requests, protect seat availability, and uphold the value of our fare structure.

We remain committed to working with our customers to accommodate changes where possible, while balancing the need for schedule reliability and operational planning.
Cancellations, changes and/or refunds depend on the class of ticket purchased. Please follow the fare rules printed on your ticket.

Cancellation & Refunds

Refunds will depend on the ticket class purchased, date of travel, and issuing agent. Tickets purchased through a third party must be cancelled and/or refunded through those issuing entities. Please review the specific refund rules for each fare category below.

Everyday, Local, Getaway and Flash Fares: Non Refundable

Business Fare: 75% refundable up to 1 hour prior to flight departure; Non-refundable if cancelled within the hour or after flight has departed.

Flexi Fare: 75% refundable up to 24 hours prior to flight departure; Non-refundable if cancelled within the hour or after the flight has departed.

Flexi Plus Fare: 100% refundable if cancelled before departure time. Non-Refundable if cancelled after the flight has departed.

To cancel tickets please email reservations@tropicair.com.

To request a refund, visit the following link: https://www.tropicair.com/refund-request/ .

Note: Credit Card refunds may take up to 90 days to reflect on the card.

Changes

Changes to any part of your itinerary must be requested at least twenty-four (24) hours in advance for international or two (2) hours in advance for domestic scheduled flights. Once the flight time has passed, the ticket will be marked as a no-show and will be considered null and void, with no value for future travel.

There can only be a maximum of (2) changes per ticket and a date within 6 months must be provided for the change to be effected.

Changes can be requested by phone (+501) 226 2626, via webchat, email at reservations@tropicair.com, or at any or our stations.

No-Show Tickets

Passengers who fail to check in by the designated check-in time for their flight will be marked as a no-show. In such cases, tickets will be considered null and void and will not qualify for a refund, regardless of fare type.

This policy ensures fair seat management and allows us to maintain reliable service for all travelers. We strongly encourage passengers to arrive at the airport in advance of the recommended check-in window to avoid forfeiture of travel.

Unplanned Events

You can ask for a refund to your original payment method if you are unable to use your ticket due to an unplanned event such as death or certain illnesses. To ensure your request can be processed quickly, we recommend submitted the following documentation along with your claim:

Death: A copy of the death certificate. If this is due to the death of an immediate family member, you must include their name and relationship to you.

Serious Illness: A letter on letterhead from a licensed doctor stating that you are unable to travel due to an illness. If the request is due to illness of an immediate family member, the request must contain their name and relationship to you.

**All decisions are subject to Tropic Air’s discretion.

TOUR RESERVATION, REBOOKING & CANCELLATION POLICY

Reservations

Tours must be reserved with Tropic Air by 4pm on the day prior to the requested tour date. Scheduled Blue Hole tours may be reserved up to two hours prior the time of departure. Blue Hole tours that are private charters do not have any advance reservation requirements but are subject to aircraft availability and final confirmation.

Cancellation and Refunds

Requests for cancellation and/or refund of prepaid tours must be sent in writing to reservations@tropicair.com no later than 7 days prior to tour departure and may be subject to a US$10 administration fee (per guest). Requests received less than 7 days in advance but greater than 48 hours prior to departure may be subject to a 50% penalty (of the tour cost) and US$10 administration fee, per guest. There are no refunds for cancellations made less than 48 prior to tour departure, except in cases of weather or other extenuating circumstances.

Occasionally, tours may have to be cancelled or rescheduled due to weather and/or conditions at the tour location. In such cases, the guest(s) will be allowed to reschedule without penalty or may request a full refund. Tropic Air reserves the right to cancel a tour and to fully refund affected customers if it, or its operators, deems that a tour cannot be completed within the scheduled time.

Requests for refunds on tours booked as charters are subject to our charter cancellation policy.

No shows forfeit entire payment.

Reschedule of Tours

Requests for a reschedule of a tour must be sent in writing to reservations@tropicair.com no later than 48 hours prior to departure and may be subject to a US$10 administration fee, per guest. Reschedules made less than 48 prior to tour departure, except in cases of weather or other extenuating circumstances, may be subject to penalty based upon the nature of the tour. Reschedule due to weather or other extenuating circumstances, will be done at no charge and in consultation with the guests.

CHARTER CANCELLATION POLICY

Charters cancelled due to weather or at least 24 hours prior to departure are eligible for a full refund.