CANCELLATION, REFUND & TICKET CHANGE POLICY
Cancellations, changes and/or refunds can depend on the class of ticket purchased. Please follow the fare rules printed on your ticket.
Cancellation & Refunds
Cancellation of any part of your itinerary must be made at least twenty-four (24) hours in advance of the scheduled flight in order to qualify for a refund. Refunds will depend on the ticket class purchased, date of travel, and issuing agent. Tickets purchased through an OTA (like Expedia) or via a travel agent / resort must be cancelled or refunded through those issuing entities. To cancel tickets please email [email protected]. To request a refund, visit the following link: https://www.tropicair.com/refund-request/ .
Changes to any part of your itinerary must be requested at least twenty-four (24) hours in advance for international or two (2) hours in advance for domestic scheduled flights.
Changes can be requested by phone (+501) 226 2626, via webchat or email at [email protected], or at any or our stations.
TOUR RESERVATION, REBOOKING & CANCELLATION POLICY
Tours must be reserved with Tropic Air by 4pm on the day prior to the requested tour date. Scheduled Blue Hole tours may be reserved up to two hours prior the time of departure. Blue Hole tours that are private charters do not have any advance reservation requirements but are subject to aircraft availability and final confirmation.
Cancellation and Refunds
Requests for cancellation and/or refund of prepaid tours must be sent in writing to [email protected] no later than 7 days prior to tour departure and may be subject to a US$10 administration fee (per guest). Requests received less than 7 days in advance but greater than 24 hours prior to departure may be subject to a 50% penalty (of the tour cost) and US$10 administration fee, per guest. There are no refunds for cancellations made less than 24 prior to tour departure, except in cases of weather or other extenuating circumstances.
Occasionally, tours may have to be cancelled or rescheduled due to weather and/or conditions at the tour location. In such cases, the guest(s) will be allowed to reschedule without penalty or may request a full refund. Tropic Air reserves the right to cancel a tour and to fully refund affected customers if it, or its operators, deems that a tour cannot be completed within the scheduled time.
Requests for refunds on tours booked as charters are subject to our charter cancellation policy.
No shows forfeit entire payment.
Reschedule of Tours
Requests for a reschedule of a tour must be sent in writing to [email protected] no later than 24 hours prior to departure and may be subject to a US$10 administration fee, per guest. Reschedules made less than 24 prior to tour departure, except in cases of weather or other extenuating circumstances, may be subject to penalty based upon the nature of the tour. Reschedule due to weather or other extenuating circumstances, will be done at no charge and in consultation with the guests.
CHARTER CANCELLATION POLICY
Charters cancelled due to weather or at least 24 hours prior to departure are eligible for a full refund.
Requests for cancellation made less than 24 hours prior to departure may receive a 50% refund, if the aircraft has not been pre-positioned to accommodate the requirements of the charter reservation. If the aircraft has already been pre-positioned to accommodate the charter, there shall be no refund.