Refunds, Cancellations & Changes

Learn about your fare flexibility, refund options
and change policies.

Refunds, Cancellations & Changes

Travel plans can change, and we’re here to help. The flexibility available for cancellations, refunds, and itinerary changes depends on the fare purchased.

Review the fare benefits below to understand what options are included with your ticket and how Fare Refund Protection can provide additional flexibility.

Fare Refund Protection

Add flexibility to your booking with Fare Refund Protection.

Fare Refund Protection allows eligible passengers to cancel for any reason and receive a refund in the form of an EMD (Travel Credit) or original form of payment, dependent on your fare.

Key Benefits

  • Available on Lite, Everyday, Local, Flexi, and Business fares
  • May be used up to 3 hours before departure
  • Purchased per passenger during booking
  • Non-refundable once purchased

Refund Options

Refund eligibility depends on the fare purchased.
Fare Refundability

  • Lite is Non-refundable
  • Everyday / Local is Non-refundable
  • Premium / Business is 75% refundable prior to departure
  • Premium Plus / Business Plus is 100% refundable prior to departure

Important Notes

  • Flights must be cancelled in writing to reservations@tropicair.com.
  • After flight cancellation please go to this link: https://www.tropicair.com/refund-request/
  • Refund requests must be submitted prior to departure.
  • Tickets purchased through a third-party agency or website must be cancelled and refunded through the original issuing agent.
  • Credit card refunds may take up to 90 days to appear on the original payment method.
1. Cancel Flight
2. Request a Refund

Changes

Change allowances vary by fare type.

  • Lite: No changes allowed
  • Everyday / Local: 1 free change ($10USD per additional change)
  • Flexi / Business: 2 free changes ($7USD per additional change)
  • Flexi Plus: Unlimited free changes

Name changes are not permitted after ticket issuance. Minor name corrections of up to three (3) characters may be permitted to correct typographical errors.

Important Notes

  • Changes must be requested before departure.
  • Additional changes apart from the ones included in fare may be purchased
  • There can only be a maximum of two (2) additional purchased changes per ticket and a date within 6 months must be provided for the change to be effected.
  • Once a flight has departed, unused tickets may lose all remaining value.
  • Changes can be requested by phone, email, webchat, or at any Tropic Air station.

No-Show Policy

Passengers who fail to check in or board their flight before departure will be considered a no-show. No-show tickets are not eligible for refunds and may lose all remaining value, regardless of fare type.

Unplanned Events

Refund requests may be considered in certain circumstances, including:

  • Death of the passenger
  • Death of an immediate family member
  • Serious illness preventing travel
    Supporting documentation may be required, including medical documentation or a death certificate.

All requests are reviewed on a case-by-case basis and remain subject to Tropic Air’s discretion.

Tour Cancellation & Refunds

  • Cancellation requests must be submitted in writing to reservations@tropicair.com.
  • Cancellations made more than 7 days prior to departure may be eligible for a refund, less a US$10 administration fee per guest.
  • Cancellations made between 7 days and 48 hours prior to departure may be subject to a 50% cancellation penalty and a US$10 administration fee per guest.
  • Cancellations made less than 48 hours prior to departure are non-refundable.
  • No-shows forfeit the full payment.

Tours cancelled due to weather or other unforeseen circumstances may be rescheduled without penalty or refunded in full.

  • Reschedule requests must be submitted in writing at least 48 hours prior to departure.
  • Reschedules may be subject to a US$10 administration fee per guest.
  • Requests made less than 48 hours before departure may be subject to penalties.
  • Weather-related or approved extenuating circumstances may be rescheduled at no additional charge.

Charter Bookings
Refund requests for tours booked as charters are subject to the Charter Cancellation Policy.
Charters cancelled due to weather or at least 24 hours prior to departure are eligible for a full refund.