Conditions of Carriage

These Conditions of Carriage outline the terms under which Tropic Air provides air transportation services to its passengers. By purchasing a ticket and traveling with us, you agree to be bound by the policies, responsibilities, and limitations set forth herein as well as any terms printed on any ticket and published fare rules.

The purpose of these conditions is to ensure the safety, comfort, and clarity of expectations for all parties involved in the travel experience. They include important information regarding reservations, fares, baggage, passenger conduct, cancellations, liability, and other key aspects of air travel.

As used in this contract ‘ticket’ means this passenger ticket of which these conditions and the notices form part, ‘carriage’ is equivalent to ‘transportation’, ‘carrier’ means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage. ‘Montreal Convention’ means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Montreal, 28 May 1999, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.

Carriage hereunder is subject to the rules and limitations relating to liability established by the Montreal Convention unless such carriage is not ‘International carriage’: as defined by that Convention.

To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to:

• • provisions contained in the ticket,
  • applicable tariffs,
  • carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof which tariffs in force in those countries apply.

Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulation or timetables; carrier’s address shall be the airport of departure shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carrier is regarded as a single operation.

An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as it’s agent. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any such person whose aircraft is used by carrier for carriage and its agents, servants and representatives.

We encourage all passengers to read and understand these conditions prior to travel. Should you have any questions or require clarification, our team is available to assist you.

Passenger Responsibilities – Traveling with Tropic Air

At Tropic Air, the safety, comfort, and well-being of all passengers and staff is our top priority. By choosing to fly with us, passengers agree to conduct themselves in a manner that supports a safe, respectful, and efficient travel environment for everyone on board and at our facilities. This includes complying with all applicable laws of the countries we serve, as well as Tropic Air’s policies, procedures, and safety instructions.

Passengers are solely responsible for ensuring that they meet all documentation and entry requirements for their destination. This includes having a valid government-issued photo ID at check-in, as well as securing any necessary passports, visas, medical certificates, or vaccination records required for travel. Some countries may require passports to remain valid for three to six months beyond the intended date of travel. Tropic Air does not assume responsibility for any delays, penalties, or denied boarding resulting from a passenger’s failure to meet these requirements. We strongly encourage all passengers to verify entry and documentation requirements with the appropriate authorities, embassies, or their travel agent prior to travel.

All passengers must comply with security and screening procedures, which may include presenting valid identification and permitting the inspection of their person or baggage by airport authorities, customs, or other authorized personnel. Passengers are also required to follow all crew instructions related to onboard safety, including remaining seated with seatbelts fastened during required phases of flight.

Respectful and appropriate behaviour is expected at all times. Tropic Air may deny boarding or remove any passenger whose behaviour is disruptive, threatening, offensive, or who appears intoxicated or under the influence of drugs. We may also refuse travel if a passenger’s physical or mental condition renders them unable to understand or comply with safety instructions without assistance. Passengers must dress appropriately for travel, and bare feet or offensive clothing are not permitted. We also ask passengers to be mindful of personal hygiene and ensure that body odor or scent does not create discomfort for others, unless medically related.

Tropic Air reserves the right to refuse travel, either temporarily or permanently, to passengers who do not comply with our policies or whose conduct poses a risk to others. In cases where a passenger’s actions result in flight delays, diversions, or damage, the individual may be held financially liable for any resulting loss or expense.

We appreciate your cooperation and understanding in helping us maintain a safe and respectful travel environment for all. If you have any questions about these responsibilities, please contact us before your flight.

Belize Immigration & Visas

Check-in, Boarding & Operational Changes

At Tropic Air, we ask all passengers to check in well in advance of their scheduled departure time. For domestic flights within Belize, passengers must check in at least 30 minutes before departure, and for international flights, we recommend checking in no later than 2 hours before departure. Check-in counters may close prior to departure time, and passengers who arrive after check-in has closed may be denied boarding. We reserve the right to release reserved seats to standby passengers if the original ticketed passengers are not present and checked in by the required time. All passengers are required to present a valid government-issued photo ID at the time of check-in.

We ask that passengers arrive at the boarding gate with sufficient time to board comfortably. Boarding may close earlier depending on the airport and operational requirements, and gate staff may reassign seats or deny boarding if a passenger is not present and ready to board at the required time. Once the aircraft doors are closed, boarding will not be permitted.

From time to time, Tropic Air may be required to make operational adjustments due to weather conditions, regulatory changes or other unforeseen circumstances. These adjustments may affect the originally scheduled flight times, routing, or stopover points. In such cases, we will make every reasonable effort to contact affected passengers in advance to advise of the change and, where possible, rebook them on the next available Tropic Air flight. While we strive to maintain an on-time schedule, Tropic Air does not guarantee specific flight times and is not liable for missed connections, schedule changes, or cancellations due to circumstances beyond our control.

In the event of delays or cancellations caused by operational disruptions within Tropic Air’s control, we will offer rebooking options at no additional cost. If no suitable rebooking options are available and travel is no longer required, passengers may be eligible for a refund of the unused portion of their ticket. For delays or cancellations caused by events beyond our control—such as weather, air traffic restrictions, or other force majeure events—Tropic Air will assist with rebooking, but we are not responsible for additional expenses, including hotel stays, meals, or alternative transportation. We encourage passengers to confirm travel insurance coverage for such circumstances.

Events that may fall under Force Majeure include severe weather, natural disasters, strikes, civil unrest, acts of terrorism, public health emergencies, government-imposed restrictions, fuel shortages, or any other extraordinary event beyond Tropic Air’s reasonable control. In such situations, our responsibility is limited to re-accommodating you on the next available Tropic Air service or issuing a refund of the unused ticket value. We are not liable for additional compensation or special, incidental, or consequential damages.

In cases where overnight delays occur due to Tropic Air’s direct operational fault and you are away from your home city, we may arrange or cover the cost of basic hotel accommodations, subject to availability and prior approval. Passengers should not independently book hotels or alternate transportation unless directed by Tropic Air, as unauthorized expenses may not be reimbursed.

Our team is committed to ensuring the comfort and care of our passengers during delays and disruptions. Priority will be given to those with special needs, including unaccompanied minors, elderly passengers, and persons with disabilities.

If you are traveling on a codeshare flight or a partner airline, please refer to that airline’s specific check-in and boarding procedures, as these may differ from Tropic Air’s policies.

Check-In & Connecting Flight Policy

Tropic Air – Ticketing, Baggage, and Refunds Policy

Baggage Policy

All baggage is subject to inspection, and Tropic Air reserves the right to refuse any item deemed unsuitable for transport based on size, weight, contents, or condition. Passengers are advised to review our baggage guidelines prior to travel to ensure compliance with our policies on personal items and checked luggage.

Checked baggage is only accepted on the date of travel and must be tagged to match the passenger’s final ticketed destination. Each bag should be clearly labelled with the passenger’s name. Tropic Air’s baggage allowance, fees, and restrictions vary depending on the fare purchased and the destination. Baggage fees are non-refundable and apply per passenger, per direction. Additional charges may apply for overweight, oversized, or specialty items.

A personal item is limited to one small handbag or backpack. Personal items must be held on your lap throughout the duration of the flight. Tropic Air reserves the right to determine whether personal items meet size and safety requirements, and may require bags to be checked due to space limitations.

For safety reasons, certain items may not be transported in checked or personal item. Passengers are responsible for ensuring their items comply with current safety regulations. Tropic Air does not transport hazardous materials, and any prohibited item discovered may be removed and discarded without compensation.

Firearms may only be transported in or as a checked baggage, must be unloaded, and declared at check-in. Specific documentation and handling procedures apply. Please refer to our Traveling with Firearms Policy for complete information.

Baggage Liability

For domestic travel, Tropic Air’s liability for lost, delayed, or damaged checked baggage is limited to the provable value of the contents. Passengers are encouraged not to check valuable, fragile, or irreplaceable items. Items such as electronics, jewelry, medication, money, important documents, and perishable goods should be carried in your personal item, as Tropic Air is not liable for their loss or damage when packed in checked luggage.

Claims for delayed, lost, or damaged baggage must be filed at the airport upon arrival. Supporting documentation may be required. Tropic Air is not responsible for damage resulting from normal wear and tear or for items not properly packed.

Baggage Policy

Pets and Service Animals

Tropic Air permits travel with domesticated cats and dogs, whether pets or service animals, under specific conditions. Passengers are encouraged to notify us in advance and follow applicable health and documentation requirements.

Traveling with Pets

Ticket Validity and Refunds

Each passenger must hold a valid, non-transferable ticket for travel.

Refunds are issued to the original form of payment and only to the individual or agency that purchased the ticket. Passengers who purchased their ticket through a travel agency must contact the agency directly for any refund requests.

Refund eligibility depends on the fare type purchased:

• Refundable fares are eligible for full or partial refunds depending on usage.
• Non-refundable fares: In cases where Tropic Air cancels a flight or makes a significant schedule change (e.g., more than 3 hours), a refund of the unused value may be granted.

Refunds may also be considered under special circumstances, including the death of a passenger or certain illnesses, provided valid supporting documentation is submitted.

Passengers may not request refunds for paid ancillaries such as baggage or pet travel if the service was not received due to a change or cancellation initiated by Tropic Air.

All refund requests are subject to review and processing timelines. Tropic Air is not liable for delays in refund processing due to third-party payment systems, foreign currency exchange, or documentation issues.

Involuntary Refunds

If a passenger is denied boarding or if Tropic Air is unable to provide transportation due to reasons not caused by the passenger (excluding violations of Tropic Air’s Conditions of Carriage), an involuntary refund will be issued for the unused portion of the ticket. This includes the full value if travel has not started, or the unused segment value if partially used.

Refunds for tickets originally issued by Tropic Air will be made in the currency and country where the ticket was purchased, unless otherwise required by law.

Cancellation, Refunds & Change Policy